Responsible Gaming
At Heaps of Wins Casino, we believe gambling should always be fun. We are committed to providing a safe environment and helping our players make informed choices.
Our Commitment to You
Heaps of Wins Casino takes responsible gambling seriously. We are committed to protecting our players and preventing gambling-related harm. Our platform includes a comprehensive suite of player protection tools designed to help you stay in control of your gambling activity.
We comply with all relevant Australian gambling regulations and actively cooperate with national responsible gambling programs. We also support the work of independent organisations that provide counselling and support to those affected by problem gambling.
Player Protection Tools
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits take effect immediately and can only be reduced instantly — increases require a 7-day cooling-off period.
Session Time Limits
Set reminders to alert you when you have been playing for a specified period. Staying aware of how long you play is a simple but powerful way to maintain control.
Cooling-Off Period
Take a short break from gambling. A cooling-off period temporarily suspends your account for a period of your choosing — from 24 hours to 6 weeks. Your account is reactivated automatically once the period ends.
Self-Exclusion
For a more permanent break, self-exclusion allows you to close your account and block access for a minimum of 6 months or permanently. Once active, self-exclusion cannot be reversed during the exclusion period.
Reality Checks
Receive periodic notifications showing how long you have been playing and your net session result. Reality checks help you make informed decisions about whether to continue playing.
Account Closure
You can request permanent account closure at any time. Once your account is closed, all your personal data will be handled in accordance with our Privacy Policy and applicable Australian law.
Recognising Problem Gambling
Problem gambling can affect anyone. Common warning signs include:
- !Spending more money on gambling than you can afford to lose
- !Gambling to escape stress, anxiety, or other problems
- !Lying to family or friends about your gambling activity
- !Chasing losses — continuing to gamble to win back money you have lost
- !Neglecting work, study, or family responsibilities due to gambling
- !Feeling irritable or anxious when you are not gambling
- !Borrowing money or selling possessions to fund gambling
- !Repeatedly trying to cut back on gambling without success
If you recognise any of these signs in yourself or someone you know, please reach out for support immediately. Help is free, confidential, and available 24/7.
Support Organisations
Gambling Help Online
Free, confidential support 24/7 for anyone affected by gambling.
Lifeline Australia
Crisis support and suicide prevention — available 24/7.
Beyond Blue
Mental health support and resources for anxiety and depression.
National Debt Helpline
Free financial counselling for Australians facing debt.
Play Safe. Play Smart.
Set a budget before you play, treat gambling as entertainment (not income), and never chase your losses. The best gambling session is always one you are in control of.