Terms & Conditions
Please read these Terms and Conditions carefully before using Heaps of Wins Casino. By accessing or using our platform, you agree to be bound by these terms.
Last updated: 1 August 2025 | Jurisdiction: Australia (18+ only)
1. Acceptance of Terms
By accessing or using the Heaps of Wins Casino platform ("Service"), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our Service. These Terms apply to all visitors, registered players, and others who access or use the Service within Australia.
2. Eligibility
You must be at least 18 years of age to register an account and participate in any gambling activity on this platform. By creating an account, you confirm that you are of legal gambling age in your jurisdiction. Heaps of Wins Casino reserves the right to request proof of age at any time and to suspend accounts pending verification. This Service is intended for Australian residents only.
3. Account Registration
You are permitted to hold only one account with Heaps of Wins Casino. Duplicate accounts may be closed and any winnings forfeited. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account. You agree to provide accurate, current, and complete information during the registration process and to keep this information up to date.
4. Deposits and Withdrawals
All monetary transactions are processed in Australian Dollars (AUD). Minimum and maximum deposit and withdrawal limits apply and may vary depending on your chosen payment method. We reserve the right to carry out additional verification checks before processing withdrawals. Processing times vary by payment method and are detailed in the banking section of your account. We do not accept deposits made from third-party accounts.
5. Bonuses and Promotions
All bonuses and promotional offers are subject to specific terms, including wagering requirements, game restrictions, time limits, and maximum withdrawal amounts. Bonus funds are not withdrawable until the relevant wagering requirements have been met. We reserve the right to modify, suspend, or withdraw any promotion at any time without notice. Misuse of bonuses or suspected abuse of promotional offers may result in the cancellation of bonuses and associated winnings.
6. Fair Play and Prohibited Conduct
You agree not to engage in any fraudulent, collusive, or dishonest activity on the platform. Prohibited conduct includes, but is not limited to: using software to gain an unfair advantage, operating multiple accounts, engaging in money laundering, or exploiting software bugs. Any suspected violation will be investigated, and we reserve the right to suspend accounts, withhold funds, and report suspected illegal activity to the relevant authorities.
7. Responsible Gambling
Heaps of Wins Casino is committed to responsible gambling. We provide tools to help you manage your gaming activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. We encourage all players to use these tools if they feel their gambling is becoming problematic. For independent support, contact Gambling Help Online at www.gamblinghelponline.org.au or call 1800 858 858 (free call, 24/7).
8. Privacy and Data Protection
Your privacy is important to us. We collect, store, and use your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). By using our Service, you consent to the collection and use of your personal information as described in our Privacy Policy. We will never sell your personal data to third parties.
9. Intellectual Property
All content on the Heaps of Wins Casino platform, including but not limited to software, graphics, logos, and written content, is the property of Heaps of Wins Casino or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this platform without our express written consent.
10. Limitation of Liability
To the fullest extent permitted by Australian law, Heaps of Wins Casino shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability to you for any claim arising under these Terms shall not exceed the total amounts deposited by you in the twelve months preceding the claim. Nothing in these Terms excludes or limits liability for fraud, personal injury caused by negligence, or any other liability that cannot be excluded under Australian law.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Australia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the Australian courts. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
12. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Service after any changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.
Responsible Gambling Reminder
Gambling is for entertainment only. If gambling is causing you distress, please seek help. Contact Gambling Help Online at gamblinghelponline.org.au or call 1800 858 858 (free, 24/7).